Informations & booking » General sales terms

General sales terms

The rental of a rental accommodation indicates full acceptance of the sales terms by the contracting parties.

Camping pitch hire:

We will provide you with an empty camping place, for up to 6 people, in which to install your tent, caravan or camping car.

Camping pitch fee: Rates are calculated per overnight stay. Places are available from 12:00 a.m. on the day of arrival and must be vacated before 10:00 a.m on the day of departure. Any overrun of the departure deadline will result in invoicing for an additional day. The fixed fee includes: a structure, 2 persons. This fixed fee gives free access to the sanitary arrangements, reception area, , and the game areas .

Supplements: Additional people or items occupying the camping place (electricity supply, extra tent etc.) will be the subject of a daily supplement.

Please note : the places are given without any difference, according to the booking rank. The Management can in no case guarantee that campers will be given a particular pitch that has been requested.

 

Yurt :

ARRIVAL AND DEPARTURE

1°- CHECK-IN: Keys are handed over in the afternoon from 5.00 p.m .

2°- CHECK-OUT: The accommodation has to be freed between 8.00 a.m. and 10.00 a.m. by prior appointment agreed with the reception desk 48 hours before departure.

3°- We reserve the right to refuse access to the campsite to groups or families whose number is larger than the capacity of the rented accommodation.

4°- Sheets are not supplied

5°- Guests must take out their own insurance.

The campsite declines all responsibility concerning theft, fire, bad weather, etc… all incidents fall under the visitor’s civil liability.

6°-

SURETY DEPOSIT AND PAYMENT

7°- RENTINGS: A 200 € surety deposit ( cheque or cash ) will be requested upon arrival. It will be returned at the end of your stay.

NB: If you plan on leaving the camping outside our opening hours, we advice you to deposit this amount by cheque, which we will cancel after having checked the state of your rental accommodation.

8°- On your departure, the accommodation must be left perfectly clean. Once the inventory has been checked, you will be charged for all broken or damaged objects. If the management considers it necessary, a fixed cleaning fee of 50 € per  accommodation will be invoiced.

9°- Tourist tax is additional.

10°- The booking will only be confirmed after payment of the first deposit, receipt of the duly completed and signed booking form, and after acceptance by the management.

 

Hire and Rental Payment:

11°- If the booking is made more than 30 days before the beginning of your stay, a deposit of 30 % ( of the total price ) must be paid when booking.

12°- For bookings made less than 30 days before the beginning of your stay, the entire payment must be made when booking

13°- Reservations only become effective after confirmation by our reservation services and payment by the tenant of a deposit and booking fee.

14°- The balance must be paid 30 days before the beginning of your stay.

Special offers – Last minute deals :

15°- When it occurs, some customers may pay a different price for the same stay. The difference between the price actually paid and the special offer price will not be paid back to the customers who paid the higher amount, in any way. Special offers cannot be combined with any other promotional offers.

CANCELLATION AND CHANGES

16°- The rental is a strictly personal transaction. Under no circumstances, a person can sublet or surrender his rental without the consent of the campsite management.

17°- The management reserves the right to change the accommodation number or pitch.

 

Cancellation :

18°- Cancellation:

all booking cancellations  should be advised as soon as possible and IN WRITING (telephone messages are not accepted). The amount due must be paid as mentioned in the contract.

Cancellation policy:

19°- More than 120 days prior to the scheduled arrival date: the deposit is returned. Booking fees are retained.

20°- Between 30 days and 120 days prior to the arrival date: the deposit and the booking fees are retained and treated as payment of cancellation costs.

21°- Less than 30 days prior to the arrival date, or in the event of non-arrival at the campsite: the full rental amount becomes payable.

22°- If the cancellation is due to Camping Mille étoiles, the amount already paid will be paid back except if act of god.

23°- Camping mille étoiles reminds you that according to the article L. 121-20-4 – 2 ° of the “Code de la consommation”, the right of retraction is not applicable to the services (accommodation, transport, catering and leisure) supplied on a defined date or period.

Late arrival / early departure:

24°- If the camper does not give the campsite written notice to state that he has had to change his arrival date, his pitch will be considered available 12 h after the date of arrival specified in the rental contract, and full payment for all service provisions will become payable.

25°- No reduction will be considered in the event of late arrival or early departure.

Campsite rules:

26°- Every camper is expected to comply with the campsite rules, under penalty of sanctions that might go to a cancellation of the contract.

In case of dispute, only the court of Aubenas shall be the one to judge.